Troubleshoot Settings

Start by confirming the account, organization, and sidebar group. Settings deliberately refuses forms when those boundaries do not match.

Settings redirects to sign-in

Open https://venture.infra.one/auth/sign-in and sign in to the intended account. If the account has two-factor authentication, complete Two-factor authentication before returning to Settings.

If sign-in succeeds but Settings asks for email confirmation, follow the current confirmation email or use Resend confirmation instructions. If Complete your profile appears, submit the required first and last name.

An organization section is missing

If the organization group contains only Request admin access, the account is a member but does not hold the organization’s settings role. Select it, verify the organization in the modal, and select Send request. This notifies the administrators but does not grant immediate access.

If the organization group is absent, the account is not a member and cannot enter that organization's settings routes or send the member-only admin request. Check Invitations for a pending membership invitation and confirm that it belongs to this signed-in account.

A personal setting will not save

• Correct every highlighted field before selecting the action again.
• On Profile, names must be present and valid URLs must use the expected format.
• On Password, Current password must be valid, the new password must be 10 through 128 characters, and the confirmation must match.
• On Localization, select a supported display currency and formatting locale.

Notifications saves when Allow marketing notifications changes. Appearance also saves immediately through Switch to dark mode or Switch to light mode and deliberately shows no success flash. Do not wait for a submit button on either page.

The profile and localization forms report Could not save your changes. Fix the highlighted fields. when validation fails.

The current password is unknown

An OAuth-only account may not have a password you know. Open Password, select Forgot your password?, and use the emailed reset link to establish one. Do not repeatedly submit a guessed Current password.

An email confirmation link fails

Primary-email change links and additional-email confirmation links are valid for seven days and are single-purpose. A successful action consumes its token.

For a primary change, confirm that the account that requested the change is still signed in before opening the link. The token is applied to that current account; a different account cannot use it. Start again under Email if you see Email change link is invalid or it has expired. For an additional address, use Resend confirmation while the row still shows Pending confirmation.

Two-factor authentication fails

At sign-in, enter the current six-digit authenticator code or one unused eight-character backup code. Invalid two-factor authentication code means the value was not accepted.

If you can sign in with a backup code, open Two-factor authentication, enter the current password, and select Change. That password gate must be passed before you can view or regenerate backup codes, change the authenticator, or disable 2FA. Changing the authenticator preserves the existing backup codes; Regenerate backup codes replaces and invalidates the entire old set. If neither the authenticator nor an unused backup code is available, the challenge page provides no bypass; contact Infra One support.

An invitation action fails

• That invitation is no longer available. means it was withdrawn or settled elsewhere. Reload the page.
• Cannot remove the last recipient of a notification topic prevents rejecting an investment-account invitation that is still the sole recipient for a required notification topic.
• You are the last recipient of a notification topic for this account. prevents the same unsafe transition if state changed after the page rendered.

A membership cannot be left

You cannot leave as the last remaining admin. protects an organization from losing its final administrator. You cannot leave as investment account owner. protects account ownership. An investment-account membership also cannot be left while it is the sole recipient for a required notification topic or the last active signatory in any signatory group. Add the required notification recipient or assign a replacement signatory first.

The Settings row does not identify every last-signatory conflict before the action. If leaving returns Could not leave account, reload Invitations and verify the owner, required notification recipients, and signatory groups. Retry only after every required replacement is active; the generic message does not identify which group needs the replacement.

For expired account confirmation or password-reset links, use Confirm an account or reset a password.