Open Settings and choose the right context

Use this guide to reach the correct Settings context without changing anything in the wrong account or organization.

Before you begin

You need a confirmed Infra One account with a complete first and last name. Organization settings also require membership in that organization and the organization’s settings capability.

Steps

1. Open https://settings.infra.one or choose the Settings entry from your account menu.
2. If Infra One asks you to sign in, complete sign-in on Venture. A configured account may also require Two-factor authentication.
3. Confirm that the page title is Settings and the Personal settings group is open.
4. For an account change, choose the relevant personal section, such as Profile, Email, Password, or Two-factor authentication.
5. For an organization change, open the group named for that organization.
6. If the group contains General, Team, Notifications, Investor portal, and Email activity, choose the section that owns the change.
7. If the group contains only Request admin access, select it, verify the organization in the modal, and select Send request. This notifies the organization's administrators; the protected forms remain unavailable until an administrator grants access.
8. When you finish, use Back or Back to service when it is present. If you opened organization settings directly, use the organization breadcrumb to return to Venture.

Success check

The sidebar highlights the intended personal section or the intended organization’s section. For organization settings, the organization name in the sidebar and breadcrumb matches the organization you meant to manage.

Troubleshooting

• If settings.infra.one returns to sign-in, confirm that you used the intended Infra One account and complete any pending email or two-factor step.
• If Complete your profile appears, provide What is your first name? and What is your last name? before continuing.
• If an organization shows Request admin access, your membership does not currently authorize its settings forms. Sending the request does not grant immediate access.
• If the organization is absent, verify the account’s membership or accept its pending invitation under Invitations.
• If the back link is absent, Settings was opened without a source destination. Open the required service from the product switcher.

Related pages

• Settings overview
• Manage account and organization settings
• Troubleshoot Settings