How-toAccount onboarding
Complete account onboarding
Add the required first and last name, save the profile, and continue to the intended Infra One destination.
Infra One uses the onboarding gate when a signed-in account is missing a first or last name. Completing it returns the account to the path that triggered the gate when that destination is still available.
Before you begin
Sign in and confirm the account’s email address. Use the person’s actual professional name; these values identify the account on customer-facing surfaces.
Steps
- On Complete your profile, enter What is your first name?.
- Enter What is your last name?.
- Select Submit.
- Wait for Saved your details.
- Confirm that Infra One returns to the requested path, an approved external destination, or the account home page.
The modal cannot be dismissed by clicking away or pressing Escape. Use Sign out if the wrong account is active.
Success check
The intended destination opens and protected routes no longer return to Complete your profile. The saved first and last name are visible under Settings → Profile.
Troubleshooting
- Both fields are required and must contain trimmed values between 1 and 60 characters.
- If validation fails, correct the highlighted field and select Submit again.
- If onboarding returns immediately, verify that both names were saved on the same signed-in account.
- If the destination is unexpected, use the service switcher after saving; onboarding prefers a stored external redirect, then
user_return_to, then the account home page. - If the wrong identity is shown, select Sign out and authenticate again.