Agent settings

Each agent card on the Agents page contains the durable identity and generation settings shared across website chat, Slack, and Automation actions. Surface-specific context still differs: team membership and fetched knowledge apply to website chat, while Slack and Automations use their own inputs.

Configuration fields

Field	Meaning	Guidance
System prompt	Required persistent administrator instruction, limited to 50,000 bytes.	Define role, boundaries, uncertainty behavior, and style. Do not paste secrets.
Model	Approved model used for generation. The default is claude-sonnet-5.	Keep the default unless quality, latency, or cost testing supports a change.
Max tokens	Maximum generated output size. The default is 1,024; accepted values are 1 through 16,384.	Bound it to the task. A higher value does not improve factuality.
Temperature	Stored response-variation setting. The default is 0.7; accepted values are 0 through 1.	For Claude 5 models, Infra One omits Temperature because those models do not accept it. Supported older models use it.
Team members	Organization members who auto-join every new website chat room.	Add only people responsible for those conversations.
Enabled	Whether the agent can participate. An agent created through New agent starts enabled.	Make the initial prompt safe for live use. Disable before a risky change, then enable it for a controlled test window.

Select Save to persist changes. An unsaved field is not part of the active agent configuration.

Name and avatar

The name is established when the agent is created. Select the avatar on the agent card to open Change avatar, then choose Save avatar. Use an identity that distinguishes the agent from a human teammate.

Disable versus retire

Use Enabled as the reversible operational control. Turning it off pauses the agent without removing its prompt, knowledge, team, or channel configuration.

Use Retire only when the identity should stop participating. The confirmation asks you to type the agent name. Retirement soft-deletes the agent identity, disables its configuration, removes it from room rosters and every agent team, and preserves the identity record and historical messages. It cannot be undone from this page.

Slack channel and direct-message bindings are retained after retirement. Repoint retained channel bindings before or immediately after retirement. Changing the workspace default affects not-yet-adopted DM channels only. An already-adopted DM cannot be rebound on the reviewed Agents surface and remains silent after its recorded agent is retired.

Limits and validation

• The default organization limit is three agent configuration records. Enabled, disabled, and retired agents all count. Retirement does not free a slot. An installation may configure a different cap; the page hides New agent when the organization reaches it.
• The System prompt is required and accepts at most 50,000 bytes.
• Max tokens accepts whole-number values from 1 through 16,384.
• Temperature accepts values from 0 through 1.
• Team members must belong to the same organization.
• A disabled agent cannot be selected for a new Agent message action.
• Slack channel choices for an Automation are limited to enabled channels bound to the selected agent.